Refund and Return Policy

Effective Date: 12/20/2024

At Carina Outfitting LLC, we are dedicated to providing quality products and services that meet your expectations. This Refund and Return Policy outlines the terms and conditions under which refunds and returns may be processed.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unopened, undamaged, and in its original condition.
  • The item must be returned with all original packaging and included components.
  • The return request must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened, used, or altered products.
  • Custom or special-order items.
  • Items marked as final sale or non-returnable at the time of purchase.

3. Refund Process

Refunds are processed under the following conditions:

  • Approved returns will be refunded to the original payment method within 7-10 business days of receipt and inspection of the returned item.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item sent).
  • A restocking fee of 10% may apply to certain returns.

4. How to Initiate a Return

To request a return:

  1. Contact us at support@carinaoutfitting.com to obtain a Return Authorization (RA) number.
  2. Provide proof of purchase, such as an order confirmation or receipt.
  3. Ship the item to the address provided with the RA number clearly indicated on the package. Customers are responsible for return shipping costs unless the return is due to our error.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of receiving the item.
  • Provide photos of the damage or defect and proof of purchase.
  • We will arrange for a replacement, repair, or refund at no additional cost to you.

6. Cancellations

Orders may be canceled prior to shipping. Once an order has shipped, it is subject to the terms of this Refund and Return Policy.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Thank you for choosing Carina Outfitting LLC. We appreciate your business and strive to ensure your satisfaction.